Refund policy
Unopened items: 30-day returns
- Unopened, unused items in their original sealed packaging can be returned within 30 days of delivery.
- Before sending anything back, email support@elevatestudioco.us with your order number. We’ll reply with return instructions.
- Return shipping is paid by the customer. Original shipping charges are not refunded.
- Once we receive and inspect the return, we’ll refund the item price to your original payment method.
Opened or installed items
Items that have been opened, installed, or damaged after delivery can’t be returned or refunded. If an opened or installed product is defective, it’s covered by our warranty below.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and photos. We’ll make it right with a replacement or fix at no cost to you.
1-Year Limited Warranty
Elevate Lighting products are covered for 1 year from the date of delivery against defects in materials and workmanship under normal use.
What’s covered: lights, controller, or wiring that fail because of a manufacturing defect.
What’s not covered: misuse, accidents, or physical damage; incorrect or improper installation; modifications or repairs not made by us; normal wear and cosmetic damage.
How to make a claim: email support@elevatestudioco.us with your order number, a short description of the problem, and a photo or video. If the claim is approved, we’ll repair or replace the defective part. We may ask you to return the defective part first. Proof of purchase is required.
